You need to take the item as is. We do our best to share only working items – themes are tested manually for demo import but occasionally authors may change the way an item checks for a license. Based on your input we mark the items that aren’t properly nulled. Always test the item in a dev environment.
We generally do not offer refunds, as there is no way to return a digital product. Unfortunately, it is one of the few tools we have to combat internet fraud. If you are experiencing any difficulty with a plugin or theme, we are more than happy to provide limited support and resolve the situation. If your circumstance can’t be resolved with support, you are welcome to contact us with an explanation of your situation.
Usually 0-3 days but you should ask first, we may no longer have an active subscription for that item.
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