SupportCandy Canned Reply ~ 3.0.1

August 4, 2022

Product Overview

Overview

There are times when customers ask the same questions again and again. This add-on makes your life easier by enabling you and your agent the ability to save replies and use them later on with just one click later on.

The administrator can create canned replies from the dashboard area where he can set categories, visibility setting (visible to all agent), etc.

An agent can create private canned replies within any ticket reply description area. He can make use of macros to compose a canned reply just like he replies to the ticket and select a canned reply option in action.

SupportCandy – Canned Reply

Version: 3.0.1 Original Zip File

Published: February 14, 2020

Last Update: August 4, 2022